Industries

Community Action

The Appointment Works product line for Community Action is versatile and extensive. Most importantly, our offerings are customized to your organization. Our feature set empowers you to configure our solutions to meet your program management needs.

Here are a few features that differentiate our product line from others in the market:

Status awareness – keeps track of the status of all resources so that your customers will know upfront whether appointments are available and when to call back for the next round of appointment openings.

Operational awareness – Assistance programs often need to Target certain market segments such as elderly and homebound customers. Our offerings allow you to set the operational status so that the right content is delivered to your customers over the web and over the phone at the time that you need it.

Duplicate prevention – allows you to limit appointments to one appointment per customer at a time, or one appointment per customer per utility season. We deploy two-factor duplicate prevention to help limit the effect of duplicate appointment booking.

Smart routing – you may have customers that need to attend a financial literacy class before they are able to schedule an appointment. Route customers based on the parameters that you determine. Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • System Generated Confirmation Numbers
  • Application Status Tracking
  • Single and Group Scheduling
  • Reservation Administration
  • Multi – Language
  • Content management for phone and web
  • Integrated Reminders

Prices start at about $250 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Federally Qualified Health Centers

Appointment Works provides powerful tools for screening, routing, and scheduling patients to the best center for their needs. Our Appointment Manager and Application Manager products unite the phone and web to capture all your patient inquiries into one system.

Web only systems fail to alleviate the pressures of the telephone on you and your staff who could often spend better time serving patienmts than chasing voicemail and email messages. Differentiating features include:

Smart Screening – phone and web inquiries collect data such as income level, desired services and whether there are environmental or care factors in the household.

Inquiry management – you are able to set the status for all inquiries in a central location so that staff will know at all times what inquiries need to be handled.

Permission controls – if you want to ensure that specific staff handle specific inquiries based on location or health center, we can handle it.

Centralized management – Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • Inquiry Status Tracking
  • School-based permissions
  • Inquiry Administration
  • Multi – Language
  • Content management for phone and web

Prices start at about $129 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Sales Organizations

The Appointment Works sales scheduler helps sales teams make appointment-based connections with customers and sales prospects. Built on the Appointment Pro technology platform, Sales Scheduler is most effective when deployed with both the phone and web schedulers in use.

The primary goal is to alleviate the pressures of the telephone allowing you too focus on meaningful sales conversations. Primary features include:

  • Integrated phone and email reminders
  • Custom content by phone and web
  • 24 x 7 availability
  • Reservation status tracking
  • Individual and group scheduling

Whether it’s an invitation to participate in a demo, a straightforward way to allow your customers to schedule time with you, or a means to capture specific interest in a marketing offer, Sales Scheduler the flexible tool needed for truly effective sales scheduling.

Prices start at $149 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Financial Services

Appointment Manager handles the delicate tasks of tracking, organizing, and scheduling customers into the right appointments. Appointment Manager integrates the phone and web to capture all your incoming customer appointment requests into one system.

Web only systems fail to alleviate the pressures of the telephone on you and your staff who could often spend better time managing their business than chasing voicemail and email messages. AWLT differentiating features include:

Resource Status – you are able to set the status for all resources ensuring appointments are accurately scheduled.

Permission controls – allows specific staff to handle specific appointments based on location or service area

Centralized management – self service scheduling by phone and web into a single, centralized repository. Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • Appointment Status Tracking
  • Appointment Administration
  • Content management for phone and web

Prices start at about $250 per month for the complete IVR and Web integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

People Organizations

The Appointment Works People Scheduler is a full-featured, cost-effective software solution designed to address the challenges of scheduling events. Built on the Appointment Manager technology platform, People Scheduler is most effective when deployed with both the phone and web schedulers in use.

The primary goal is to alleviate the pressures of the telephone allowing you to focus on meaningful work tasks. Primary features include:

  • Integrated phone and email reminders
  • Custom content by phone and web
  • 24 x 7 availability
  • Reservation status tracking
  • Individual and group scheduling

Whether it’s an event for 50 people or for 5000 people, People Scheduler is the flexible tool needed for truly effective event scheduling.

Prices start at $149 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Professional SMB

Looking to replace static documents made available for download from your website with real-time, online applications that collect the exact information you want? Would you like your customers to attach supporting documents with electronic applications? Do you want an IVR system like big businesses have to handle incoming phone calls? Appointment Works develops and hosts online applications and IVR systems that are convenient, time saving, secure, and customized to your needs.

Primary features include customized content, electronic document handling, and user acknowledgement controls. Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive application workflow
  • Supporting document attachment
  • Safe and secure data collection
  • Encrypted applications delivered to your inbox

Bundled pricing is available! Contact Us for a Demo!