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Blog

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Serving LIHEAP

The Low Income Home Energy Assistance Program has started again in states that operate the program seasonally. The heating season...
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Workplace Distractions

Guilty. Sort of. Having been in the software technology sector for more years than I can count on two hands,...
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Practicing What We Preach

It is official. Appointment Works has gone completely virtual. We ditched the office for "a higher cause". So we ask...
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Why Are They Calling?

Why are they calling? It's as good a question as is who is calling. We recently conducted a brief panel...
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Virtual Customer Service

Virtual customer service. What does it mean? There are plenty examples of human interaction causing more customer dissatisfaction than desired....
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Is Time Really Money?

We've all heard the line: time is money. For many, it can conjure up images of a thick Brooklyn accent...
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Data Driven Decision Management

Data-driven decision management has been around for decades now. It may not seem to have much relevance for small to...
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IVR For Customer Service

The Internet has certainly made a tremendous impact on the business world. All one needs to do is look at...
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Two Approaches to Appointment Scheduling

Not all scheduling systems are the same. A relatively unknown, but important technical approach to calendaring can be the difference...
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