Use Cases

Energy Assistance Scheduler

The Appointment Works Energy Assistance Scheduler (EAS) is a full-featured, cost-effective software solution designed to address the challenges of scheduling, reminding, screening, and routing applicants while providing quality customer service in your program. Built on the Appointment Pro and Queue Sentry technology platforms, the Energy Assistance Scheduler (EAS) truly is the best in the market.

Here are a few features that differentiate EAS from all the other schedulers in the market:

Status awareness – EAS keeps track of the status of all resources so that your customers will know upfront whether appointments are available and when to call back for the next round of appointment openings.

Operational awareness – Assistance programs often need to Target certain market segments such as elderly and homebound customers. EAS allows you to set the operational status so that the right content is delivered to your customers over the web and over the phone at the time that you need it.

Duplicate prevention – EAS allows you to limit appointments to one appointment per customer at a time, or one appointment per customer per utility season. EAS uses two-factor duplicate prevention to help limit the effect of duplicate appointment booking.

Smart routing – you may have customers that need to attend a financial literacy class or that you wish to handle in a certain way before they are able to schedule an appointment. EAS is able to Route customers based on the parameters that you determine. Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • System Generated Confirmation Numbers
  • Application Status Tracking
  • Single and Group Scheduling
  • Reservation Administration
  • Multi – Language
  • Content management for phone and web
  • Integrated Reminders

Prices start at about $250 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Head Start Pre-Enrollment Manager

The appointment works Head Start Pre-Enrollment Manager (HSPEM) is a full-featured, cost-effective software solution designed to address the challenges of screening, recruiting, and routing applicants to Head Start and Early Head Start programs. Built on the virtual agent technology platform, the Head Start Pre-Enrollment Manager (HSPEM) is a one-of-a-kind solution that integrates the phone and web to capture all your program inquiries into one system.

Web only systems fail to alleviate the pressures of the telephone on you and your staff who could often spend better time managing the actual program than chasing voicemail and email messages. HSPEM differentiating features include:

Smart Screening – phone and web inquiries collect data such as income level, desired School, whether there are environmental or care factors in the household, and other data that helps you better manage your enrollment portfolio.

Inquiry management – you are able to set the status for all inquiries in a central location so that staff will know at all times what inquiries need to be handled.

Permission controls – if you want to ensure that specific staff handle specific inquiries based on location or school system, HSPEM can handle it.

Centralized management – HSPEM unifies both phone and web inquiries to provide a single, centralized Repository of all potential recruits for Head Start and Early Head Start programs. Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • Inquiry Status Tracking
  • School-based permissions
  • Inquiry Administration
  • Multi – Language
  • Content management for phone and web

Prices start at about $2 per enrollee per year for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

CSBG Organizational Standards Tool

CSBG Organizational Standards ToolThe appointment works CSBG Organizational Standards Tool is an online work space dedicated to the electronic availability of the organizational standards published by the National Association, Community Action Partnership (Washington D.C.). The tool is a convenient, time saving way to work through your assessment of your standards compliance while not having to print reams of paper along your way.

The online tool’s primary features include centralized management, electronic document handling, and account-based security. Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • Work at your own pace presentation
  • Helpful content
  • Supporting document attachment and storage

Even better, it is FREE to use! Create your account here to get started!

Sales Scheduler

The appointment Works sales scheduler is a full-featured, cost-effective software solution designed to address the challenges of making appointment-based connections with customers and sales prospects. Built on the Appointment Pro technology platform, Sales Scheduler is most effective when deployed with both the phone and web schedulers in use.

The primary goal is to alleviate the pressures of the telephone allowing you too focus on meaningful sales conversations. Primary features include:

  • Integrated phone and email reminders
  • Custom content by phone and web
  • 24 x 7 availability
  • Reservation status tracking
  • Individual and group scheduling

Whether it’s an invitation to participate in a demo, a straightforward way to allow your customers to schedule time with you, or a means to capture specific interest in a marketing offer, Sales Scheduler the flexible tool needed for truly effective sales scheduling.

Prices start at $149 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Inquiry Manager

The Appointment Works Inquiry Manager (AWIM) is a full-featured, cost-effective software solution designed to address the challenges of screening, tracking, organizing and routing incoming customer interactions (phone calls, web form submissions, etc.) into your business. Built on the virtual agent technology platform, the Appointment Works Inquiry Manager (AWIM) is a one-of-a-kind solution that integrates the phone and web to capture all your incoming customer interactions into one system.

Web only systems fail to alleviate the pressures of the telephone on you and your staff who could often spend better time managing their business than chasing voicemail and email messages. AWIM differentiating features include:

Inquiry management – you are able to set the status for all inquiries in a central location so that staff will know at all times what inquiries need to be handled.

Permission controls – if you want to ensure that specific staff handle specific inquiries based on location or interest area, AWIM can handle it.

Centralized management – AWIM unifies both phone and web inquiries to provide a single, centralized repository of all incoming customer interactions.Additional Features Include:

  • Accessibility 24 x 7
  • Intuitive Web Interfaces
  • Inquiry Status Tracking
  • Inquiry Administration
  • Content management for phone and web

Prices start at about $149 per month for the complete IVR and Web integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!

Event Scheduler

The appointment Works Event Scheduler is a full-featured, cost-effective software solution designed to address the challenges of scheduling events with customers and sales prospects. Built on the Appointment Pro technology platform, Event Scheduler is most effective when deployed with both the phone and web schedulers in use.

The primary goal is to alleviate the pressures of the telephone allowing you to focus on meaningful work tasks. Primary features include:

  • Integrated phone and email reminders
  • Custom content by phone and web
  • 24 x 7 availability
  • Reservation status tracking
  • Individual and group scheduling

Whether it’s an event for 50 people or for 5000 people, Event Scheduler is the flexible tool needed for truly effective event scheduling.

Prices start at $149 per month for the complete IVR and Web-integrated solution. Web only solutions can be much more affordable. Contact Us for a Demo!